|
We want you to be 100% satisfied with your order. Therefore we offer you a 30-day trial period for books and videos, unless otherwise noted.
At any time during those 30 days, you may return the book(s) or video(s) for a full refund or credit of the purchase price, minus the shipping and handling costs.
Follow these easy instructions to return a purchase:
- Make sure the item is in a condition where it can be resealed. We cannot refund or credit returned books or videos that are marked or damaged. Please rewind all videos.
- Please enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned book or video. This way, we can issue the proper credit or refund.
- Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by UPS. Returns must be sent postage-paid to:
Data Trace Publishing Co.
Returns Department
110 West Road
Suite 227
Towson, MD 21204
Defective Books or Videos
Defective books or videos may be sent back for replacement or full credit. They must be reported and returned within 30 days (15 days for videos) of the invoice date. To report a defective book or video to our Customer Service Department, call 1-800-342-0454, fax 1-410-494-0515, or e-mail customerservice@datatrace.com.
Returns from Booksellers
Booksellers must request permission to return books. Requests must be made in writing and faxed to 410-494-0515 or you can send it to:
Customer Service Department
Data Trace Publishing Co.
P.O. Box 1239
Brooklandville, MD 21022
- Returns for full credit must be requested within six months of the original invoice date. Partial credit will be issued for books returned six months or more after the invoice date. Any returns received after one year of the invoice date will not be accepted. Defective books must be reported and/or returned within 30 days of the invoice date.
- All books returned for credit must be sent postage-paid to our warehouse (see the returns address listed above). A packing list, copy of the original invoice, and written authorization must be enclosed. Full credit will not be issued for books returned in damaged or used condition, for books with price markings, or for books removed from original shrink wrapping. We destroy damaged books in our warehouse and they are not available for pick-up.
- Booksellers and distributors may not return videos.
- Returns of superseded editions will be accepted for only a period of six months from the publication date of a new edition or until the date that a title you have ordered is declared out of print. Follow the above instructions for returning an item.
Questions?
If you have any questions about the money-back guarantee or our return policies, please e-mail our Customer Service Department at customerservice@datatrace.com. |
